If you encounter a technical problem while working in eConestoga, you can contact eConestoga Support for assistance.

Support for eConestoga is provided by D2L End User Support, and is available 24 hours a day. You can contact D2L EUS in three ways:

• E-mail: Go to the D2L Support e-mail contact form.
• Phone: Call 1-877-325-7778.
• Chat: Go to the D2L Support main page and click "Chat With Support" at the bottom right of the page.

What can D2L Support help with?

D2L Support can help you when you encounter technical problems inside eConestoga.

Contact D2L Support when:

• You need help using any tool in eConestoga.
• You get an error message anywhere inside eConestoga.

When contacting D2L Support, always provide:

• Your name and student number
• The course Code, Semester, and Section of the course you’re working in. E.g., COMP1234-23F-Sec3.
• A detailed description of the problem. What were you trying to do, what did you click on, and what happened as a result?
• A screenshot or a clear photograph of any errors you see.